Closure of online Complaint Handling Mechanism CHM Porta1 in view of adoption of e-Samadhaan ( https://samadhaan.ugc.ac.in/Home/Index ) Portal for resolution of Grievances.
The Online ‘Complaint Handling Mechanism’ was developed by UGC (DEB) to facilitate learners to submit online complaints through a interactive web portal and track their resolution status. It was a 3-Tier mechanism, wherein complaints were resolved at HEI Level, UGC Regiona1 Office Level and UGC Level in a time bound manner.
To streamline the stakeholder grievance redressal mechanism, UGC has developed a single window system ” UGC e-Samadhaan: A step forward: Service to Stake Holders”. This platform ensures a time-bound mechanism for redressal of stakeholder grievances.
In this regard , Commission in its 566th meeting held on 23rd February, 2023 has decided as under:-
1.UGC (DEB) shall discontinue using existing Complaint filing Mechanism (CHMJ with immediate effect. However, all the pending grievances in the existing portal may be resolved within a stipulated time.
2.UGC (DEB) shall utilize single centralized portal ’e-Samadhaan’ for resolution of complaints and grievances of the stakeholders, to avoid duplication/redundancy of complaints/grievances.
In view of the above, it is informed that provision of Complaint Handling Mechanism (CHM) on UGC-DEB web portal has been closed and accordingly, all stakeholders are requested to visit the e-Samadhaan online portal at https://samadhaan.ugc.ac.in/Home/Index for submitting their complaints/grievances.
Higher Educational Institute (HEI’s} entitled/recognized to offer ODL/Online Programmes are requested to inform all enrolled students and concerned stakehoIders obout use of UGC e-Samadhaan portal for submitting their complaints/ grievances.